Refund policy

Refund Policy

WIDEWISECONSULT TRAVEL AGENCY prioritizes client satisfaction. If you’re not happy with your purchase, please review our policy below.

1) Refund Eligibility

We offer refunds within 30 days of purchase. Refunds aren’t available after this period.

To qualify, all of the following must be true:

  • The service hasn’t been fully delivered or consumed (e.g., completed itinerary, finished consulting package).

  • You provide valid proof of purchase (order confirmation or receipt).

  • You submit your request through our official contact channels.

Note: If work has already begun (research, itinerary drafting, scheduled sessions), a pro-rated refund may apply based on work completed.

2) Non-Refundable Items & Services

  • Digital products & downloads (e.g., delivered itineraries, guides) once accessed or sent.

  • Completed consulting sessions and agency service fees already rendered.

  • Gift cards & promo codes.

  • Sale/discounted services, unless required by law.

3) Third-Party Travel Bookings

When we assist with flights, hotels, tours, or other supplier products, refunds follow the supplier’s terms (airlines, hotels, tour operators). Our agency fees are non-refundable. We’ll help you submit requests to suppliers, but final decisions and timelines are controlled by them.

4) Partial Refunds (When Applicable)

You may be eligible for a partial refund or credit if:

  • A technical or access issue prevented use of a purchased digital service and cannot be resolved.

  • A consulting package was only partly used.

  • A request is made after 30 days and approved under exceptional circumstances (at our discretion).

5) Cancellations & Rescheduling (Consulting)

  • Reschedule sessions up to 24 hours before the start time at no charge.

  • Cancellations within 24 hours or no-shows may be charged in full or receive partial credit, at our discretion.

6) Refund Process

Once we receive your request, we’ll email you an approval or denial. If approved, refunds are processed within 5–10 business days to your original payment method.

Late or missing refunds?

  • Check your bank account again.

  • Contact your card provider (processing times vary).

  • Contact your bank (some transactions take extra time).
    If you still need help, reach us at info@widewiseconsult.com.

7) Service Exchanges & Credits

If a service was defective, inaccessible, or impacted by a system failure, we may offer:

8) Gift Purchases

If a service was bought as a gift and delivered to the recipient, any approved refund will be issued as store credit or a gift card. If purchased by another party and later transferred, refunds (if any) go back to the original purchaser.

9) Chargebacks & Disputes

Please contact us first to resolve issues. Filing a chargeback without prior contact may result in account suspension and denial of future services.

10) Contact Us

Questions about refunds?

Email: info@widewiseconsult.com
Website: www.onliveacess.com

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